Delivery & Returns

Returns Policy

We want you to be completely satisfied with your purchase from Royal Bullion. If you’ve received an item that is faulty or significantly different to what you ordered, you may return it to us for a refund or exchange, subject to our return policy conditions set out below:

You can initiate a return within 14 calendar days from the time you receive your item(s).

If you have changed your mind, tampered with, switched out, damaged an item from its original condition, then an exchange and/or refund will not be provided.

Unfortunately, bullion purchases are not eligible for return or exchange, due to price and market volatility.

Any shipment of bullion returned to Royal Bullion due to the customer’s refusal to accept delivery or the customer not being available for delivery, will remain the responsibility and cost of the customer, and will not be accepted as a return of product under any circumstances.

Delivery Policy

All Australia shipments are sent by Australia Post and require a signature on delivery.

All shipping costs will vary based on total weight of products.

The shipping cost will be calculated automatically when you proceed to payment.

Once your order has shipped, we will send you an email which includes your tracking information.

Orders are normally dispatched within 5 business days.