Terms & Conditions

Applicability

The Buyer may place orders (‘Order(s)’) with Royal Bullion for products and all such Orders will be governed solely by the terms and conditions contained in the sales contract, unless otherwise mutually agreed. Any oral understandings are expressly excluded. Royal Bullion shall not be deemed to have waived the terms and conditions contained herein if it fails to object to provisions appearing on, incorporated by reference in, or attached to any purchaser’s order form, and those provisions are hereby expressly rejected. No contrary or additional terms or conditions contained in any purchaser’s order form shall apply unless agreed to in writing and signed by an authorised representative of Royal Bullion. Additionally, Royal Bullion reserves the right to reject any order submitted to it by the customer.

Binding Contract

A binding contract to purchase exists once the customer agrees the price and places the buy order either verbally by telephone, in person, or online via the ‘I accept the Terms and Conditions’ check box and the ‘Submit Order’ button. At this time, the customer assumes all price exposure risk on the goods. A copy of the completed Order & Contract Confirmation is immediately emailed to the customer. When placing telephone orders, customers are asked to sign and return this document within one hour to verify receipt. The contract to purchase is legally binding notwithstanding the non-return of this document. All bullion sales are final.

KYC

All transactions are subject to the Know Your Customer (KYC) requirements of the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (AML/CTF Act).

Payment

Full payment in the specified currency is due within 2 business days of placing an order. When an order is placed the metal, price is then locked in and fixed, and payment is expected by Royal Bullion within 2 business days of placement of the order. Non-payment of any order will result in cancellation of the contract and recovery of all costs from the customer. A 10% deposit in cleared funds is required for orders over AUD 10,000 prior to placing the order which fixes the metal price. For orders of AUD 20,000 or more full payment in cleared funds must be received prior to placing an order which fixes the metal price. No delivery of physical bullion will be made until full payment is received.

Returns

If you’ve received an item that is faulty or significantly different to what you ordered, you may return it to us for a refund or exchange, subject to our return policy conditions set out below:

You can initiate a return within 14 calendar days from the time you receive your item(s).

If you have changed your mind, tampered with, switched out, damaged an item from its original condition, then an exchange and/or refund will not be provided.

Unfortunately, bullion purchases are not eligible for return or exchange, due to price and market volatility.

Any shipment of bullion returned to Royal Bullion due to the customer’s refusal to accept delivery or the customer not being available for delivery, will remain the responsibility and cost of the customer, and will not be accepted as a return of product under any circumstances.

Market Loss

Where orders are not paid for, or cancelled, our market loss policy will apply. Specifically the customer will be liable for the costs incurred by Royal Bullion upon cancellation of order. These include, but are not limited to:

1. The difference in metal component price of goods due to fluctuation of spot market pricing. If the spot price drops you will owe the difference, if the spot price increases you will receive no credit unless the order has previously been paid for in full. Spot prices are timestamped and emailed on your order confirmation email.
2. Restocking fee will apply wherever an item has been ordered in specially for your order, or for any numismatic (collectors coins) item. This will be 25% of the sale price.
3. Order cancellation fee of $99 AUD or 1% of the order, whichever is greater will apply to cover administrative and accounting costs.
4. The Market Loss amount will be invoiced to the customer and forwarded to debt collection and credit rating agencies for formal recovery upon failure to pay.

Bank Details

Please transfer the contract amount in AUSTRALIAN DOLLARS (AUD), quoting the order number. Payment to this account will not be accepted in any other currency.

National Australia Bank

BSB: 082-356

Account Number: 920-170-694

Account Name: Royal Bullion Pty Ltd