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FAQs
If you have any other questions, you can always reach us at info@royalbullion.com.au
Yes, as we are based in Australia and you are buying from an Australian company, all prices are in Australian dollars.
You can visit our Sydney showroom during our opening hours. Monday to Friday 10am -2pm. It is located at G03, 350 George St, Sydney, NSW 2000.
We offer our clients a range of gold, silver and platinum group bullion grade products from internationally recognised mints, as well a range of collectable numismatic items.
There is no minimum limit on purchases. Some products have an order limit per order.
Most orders will be dispatched in 5 business days once payment has been received in full. Pre-order items will be dispatched as soon as the items are in stock.
We ship domestically (Australia) and internationally.
Within Australia: Bank Transfer, PayPal and cash in store for local customers only.
Outside Australia: Bank Transfer and PayPal
Credit/Debit cards can only be accepted through PayPal. Please note that PayPal payments attract a 3.5% surcharge.
PayPal is only available for orders below $2000.
Yes, but if you cancel your order your deposit will not be refunded and your order will be subject to our Market Loss policy; that is, you will be liable for any difference between the value based on the spot price of the metal at the time of placing your order, and the value at the time of cancellation (market loss). Market losses may exceed the deposit you have paid. Any market gains will be forfeit. You may also be charged a cancellation fee. Failure to pay the market loss will result in the amount owed being sent for collection.
Unfortunately, we do not offer storage at the moment.
If you are purchasing in person, we do not require photo identification from you if your purchase total is less than $5,000 per day.
Royal Bullion will ask you to provide government issued photo identification (Driver’s Licence, Passport, etc) in accordance with the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (AML/CTF Act) when you purchase $5,000 or more per day.
Royal Bullion will ask to sight I.D. when you collect an order, as an added measure of security for your purchase.
We require identification for all buy backs from customers, regardless of dollar amount.
Your personal information is required to purchase from the website. Your account details must match your identification details, as deliveries and collections will require your signature.
Your personal information is stored with the same security that protects our bullion and will be securely destroyed after seven years.
If you are visiting our showroom, we can create a copy from any original document for you. Alternatively, you can email a certified copy of a valid form of identification to info@royalbullion.com.au
